With Tenant Shop my life has become so much easier. Previously I would spend time contacting suppliers opening / closing accounts and attempting to resolve any disputes, some of which could take months to resolve for the simple reason I did not have time to react quickly. The amount of post has halved due to the utilities being managed externally now, the tenants now deal directly with the Tenant Shop team in relation to utilities which is a vast improved service as you are specialists in the field, the tenants are issued a Tenant Shop flyer as part of their tenant pack and informed that they will receive a call to set everything up and 9/10 times the team have contacted the tenant prior to them collecting the keys so any queries or supplier changes can be made at that time. I have to say that I am yet to experience any issues with utilities since moving over which I am most thankful, I assume the tenants contact the tenant shop direct as no time is taken up internally now. In summary I have to say a big “Thank you” for such an excellent service and to any of you doubting the move – please be assured you will wish you had converted sooner! I would recommend to anyone who wants to work more productively and finds utilities a headache every time a property has a change of occupant.

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