Terms and Conditions

The following terms and conditions govern your use of the software “SULU” whether as a guest or registered user

SULU is operated under license by Inchora Home Limited which is incorporated in England & Wales with the number 10065870. Inchora Home is a subsidiary of Inchora Limited incorporated in England & Wales with number 07890586

Using our Software implies that you accept these terms and conditions. Please ensure you read them carefully and if you have any comments or questions please contact us.

We reserve the right to make changes or amendments to these terms and conditions without notice. Please ensure you regularly refer to the terms and conditions to check for updates.


These terms of use refer to the following additional terms, which also apply to your use of our software:


You are responsible for making all arrangements necessary for you to have access to our software.

You are also responsible for ensuring that all persons who access our software through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.


You are permitted to use SULU for your own purposes only. You are not permitted to share your login details or provide access to the system to anyone outside of your organisation or who does not need access to facilitate the transfer of data in accordance with these terms & conditions.

No part of our software may be reproduced or republished without our prior written permission.

SULU is an online software system for registering entering and/or exiting tenants for accounts with councils and utility providers, and upon signing a user agreement you may earn commission according to your contract.

SULU shall provide the user with administrative support for any queries on bills from councils and/or utility companies

  • Inchora Home will attempt to contact the data subjects to offer them a suitable Media and/or Energy package and where agreed, Content Insurance.
  • SULU must be used only for the stated purpose and as per instructions/guidance provided to the user by Inchora Home


We take all reasonable steps to ensure that our software is available 24 hours every day, 365 days per year. However, online software does sometimes encounter downtime due to server and other technical issues. Therefore we will not be liable if SULU is unavailable at any time.

SULU may be temporarily unavailable due to issues such as system failure, maintenance or repair or for reasons beyond our control. Where possible we will try to give our visitors advance warning of maintenance issues but shall not be obliged to do so.


Any links to third party software are provided for your convenience only. If you wish to integrate or link to our software please contact us at agent@tenantshop.co.uk


We take all reasonable steps to ensure that the software is working correctly. However, we do not guarantee that all aspects will be working correctly at all time. We may make changes to the software at any time and without notice.

The software is provided without any conditions or warranties of any kind. To the maximum extent permitted by law, we provide access and use of our software on the basis that we exclude all representations, warranties and conditions which but for these Terms may have effect in relation to our software.


Neither we nor any other party (whether or not involved in producing, maintaining or delivering our software), shall be liability or responsible for any kind of loss or damage that may result to you or a third party as a result of your or their use of or inability to use our software. This exclusion shall include servicing or repair costs and, without limitation, any other direct, indirect or consequential loss, and whether in tort or contract or otherwise in connection with our software.

Nothing in these Terms shall exclude or limit liability for (i) death or personal injury caused by negligence (as defined by the Unfair Contract Terms Act 1977); (ii) fraud; (iii) misrepresentation as to a fundamental matter; or (iv) any liability which cannot be excluded or limited under the law of the United Kingdom.

To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our software or any content on it, whether express or implied.

We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

  • use of, or inability to use, our software; or
  • use of or reliance on any content displayed on our software.

If you are a business user, please note that in particular, we will not be liable for:

  • loss of profits, sales, business or revenue.
  • Business interruption.
  • Loss of anticipated savings.
  • Loss of business opportunity, goodwill or reputation.

We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our software or to your downloading of any content on it.

Inchora Home is an intermediary and a referral agent and therefore accepts no financial liability for failure by media broadband/TV/phone, energy insurance or utility suppliers to deliver, act upon notifications or for any costs incurred by the user, or the data subject.

SULU accepts no liability for any incorrect notifications and/or invoices sent by media, energy insurance or utility suppliers as a result of incorrect or outdated information being entered on to the Software. SULU reserves the right to pass on the details of the user to the claimant in the event of incorrect information being send to councils and utility suppliers.


We are the owner or the licensee of all intellectual property rights in our software, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.


For any Data you upload to our software you must have gained consent for us to contact that data subject and we will consider that the data subject will be expecting us to contact them and perform notification(s) relating to registering with Councils, utilities or Media supply on their behalf. You must retain all contracts and consents and provide them to us upon request from the data subject to prove consent.

We also have the right to disclose your identity to any data subject who questions their consent, or to any person or organisation adversely effected by notifications send in error due to incorrect data being entered on to the software by the user.

You are solely responsible for securing and backing up your content.


We do not guarantee that our software will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform in order to access our software. You should use your own virus protection software.

You must not misuse our software by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our software, the server on which our software is stored or any server, computer or database connected to our software. You must not attack our software via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our software will cease immediately.


All information exchanged between both parties will be confidential, and each party will treat that information as they treat their own internal, confidential information. Each Party undertakes to restrict its use of confidential information to work performed in conjunction with this agreement and to ensure that dissemination of confidential information within its own organisation is on a strict “need to know” basis, and that the confidential information is copied only on a strictly necessary basis in connection with this agreement. Neither party shall disclose such information except (i) to its respective employees, so that they can carry out the services specified in this contract; (ii) in response to a regulatory or legal requirement; or (iii) where, through no fault of the disclosing party, the information is public knowledge or the disclosing party receives it from another source; (iv) to third party contractors who act on behalf of the disclosing party to carry out any of the services of this contract


For the purposes of these Terms and Conditions and under the Data Protection Act 1998 the User is the data controller and Inchora Home is the data processor. Inchora Home is fully compliant with the Data Protection Act 1998 and is registered with the Information Commissioners Office.

Inchora Home commits to not sharing data provided by the user unless explicitly opted-in and permitted to do so within specified scope by the data subject.

The user warrants that any tenant or homeowner data which is provided to Inchora Home is correct and up to date and has been provided with an opt-in by respective data subjects to be contacted by Inchora Home via phone, sms and/or email. From time to time Inchora Home will select provided data subjects at random and ask the user to provide a copy of the said consent.


These terms of use, its subject matter and its formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.


Following the communication of Dec 2017, the new Sulu Agent monthly license fee (set against sales) will be invoked from 1st January 2018.

The previous standing charge of £50 p.a. or part thereof (set against sales) applies up until 31st December 2017, but will no longer apply from 1st January 2018 onwards.

Need help? Get back to me!